Privacy Policy

Introduction

StellarGrowth Lda. ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services. We are the data controller for the purposes of applicable data protection laws, including the General Data Protection Regulation (GDPR).

This policy applies to all personal data we collect through our website stellargrowth.world, our services, and any other interactions you may have with us.

Data We Collect

We collect various types of personal data to provide and improve our commercial refrigeration equipment guidance services. The data we collect includes information you provide directly to us and information we collect automatically when you use our website.

Information You Provide

• Contact details (name, email address, phone number, company name)
• Communication preferences and consent records
• Messages and inquiries you send to us
• Business information related to your refrigeration equipment needs
• Any other information you choose to provide when contacting us

Information We Collect Automatically

• Website usage data and analytics information
• IP address and location data
• Browser type and device information
• Pages visited and time spent on our website
• Referral sources and website navigation patterns

How We Use Your Information

We use your personal data for various purposes based on legitimate business interests, contractual necessity, and your consent. Here's how we use your information to provide our commercial refrigeration equipment guidance services.

Primary Uses

• To respond to your inquiries and provide refrigeration equipment guidance
• To deliver our consulting and advisory services
• To communicate with you about your projects and requirements
• To improve our services based on your feedback and needs
• To send you relevant information about commercial refrigeration solutions

Website Analytics and Improvement

• To analyse website performance and user experience
• To understand how our services are used and valued
• To identify areas for service improvement and development
• To ensure website security and prevent fraud

Legal and Business Requirements

• To comply with legal obligations and regulatory requirements
• To maintain business records and documentation
• To protect our rights and interests
• To respond to legal requests and proceedings

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

Our website uses various types of cookies including necessary cookies for basic functionality, analytics cookies to understand website usage, and marketing cookies for advertising purposes. For detailed information about the cookies we use, please refer to our Cookie Policy.

We implement Google Consent Mode v2 to ensure that your cookie preferences are respected across all tracking and advertising technologies used on our website.

Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information only in the following circumstances:

• With trusted service providers who assist us in operating our website and delivering our services
• When required by law, legal process, or to protect our rights and safety
• With your explicit consent for specific purposes
• In connection with a business transfer or merger (with appropriate safeguards)

All third-party service providers are required to maintain appropriate security measures and use your data only for the specified purposes.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, and protect our legitimate interests. Our data retention periods are based on the nature of the information and the purposes for which it is used.

• Contact and inquiry data: Retained for up to 7 years for business relationship management
• Website analytics data: Retained for up to 26 months in accordance with Google Analytics settings
• Marketing and communication data: Retained until you withdraw consent or opt out
• Legal and compliance records: Retained as required by applicable laws

We regularly review our data retention practices and securely delete information that is no longer needed.

Your Rights

Under GDPR and applicable data protection laws, you have several rights regarding your personal data. We are committed to facilitating the exercise of these rights in accordance with legal requirements.

• Right of Access: Request copies of your personal data and information about how we use it
• Right to Rectification: Request correction of inaccurate or incomplete personal data
• Right to Erasure: Request deletion of your personal data under certain circumstances
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Object: Object to certain types of data processing, including direct marketing
• Right to Withdraw Consent: Withdraw consent for data processing based on consent

To exercise any of these rights, please contact us using the information provided in the contact section below. We will respond to your request within one month, or inform you if we need additional time.

Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Staff training on data protection and security
• Incident response and breach notification procedures

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protection measures.

International Data Transfers

As we operate primarily within the European Union, most of your personal data is processed within the EU/EEA. When we use service providers outside the EU/EEA, we ensure appropriate safeguards are in place, including:

• European Commission adequacy decisions
• Standard contractual clauses approved by the European Commission
• Binding corporate rules or certification schemes
• Other legally recognised transfer mechanisms

We regularly review our international data transfer arrangements to ensure compliance with applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make significant changes, we will notify you through our website or by email if we have your contact information.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data. The "Last updated" date at the top of this page indicates when the policy was last revised.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or need to contact us regarding your personal data, please use the contact information below. We are committed to addressing your concerns promptly and transparently.

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction. In Portugal, this is the Comissão Nacional de Proteção de Dados (CNPD).